List your furnitureUnderstand what Sofa Move checks, how to report a problem and what to expect before you send a request.
New listings are reviewed before publication. The owner records a conversation with the seller, confirmation of collection details, an ownership or permission check, and a review of the photos and description.
“Seller contact & listing checked” means these manual checks have been recorded. It is not a government identity check or a guarantee of authenticity, condition or freedom from scams.
Sign in and choose “Report a problem” on a real listing or beside a delivery request in My activity. Explain what happened and keep photos or receipts for review.
The owner can investigate, reply and record an outcome. Check My activity for replies and add updates there. Email and text alerts are not enabled.
Sofa Move currently accepts delivery requests, not online payments. The website does not hold seller funds or offer an escrow or refund guarantee.
Do not follow unexpected payment links or share passwords, bank details or identity documents through listings or reports. Raise suspicious requests with the team before proceeding.
The team records collection and delivery. After delivery, the buyer can separately confirm receipt. Confirming receipt does not waive the ability to report a problem and does not release a payment.
An open delivery report must be reviewed before the team marks delivery complete.